1. Introduction
At Gower Retreats, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your data when you visit our website, make a booking, or interact with our services.
2. Who We Are
Gower Retreats Ltd (referred to as “we”, “us”, or “our”) operates this website and provides accommodation, wellness, and hospitality services on the Gower Peninsula.
If you have any questions about this policy, please contact us at:
info@gower-retreats.com
3. What Information We Collect
We may collect and process the following information:
- Personal details – name, email address, phone number
- Booking information – stay details, preferences, special requests
- Payment information – processed securely via third-party providers (we do not store full card details)
- Enquiry data – information submitted through contact forms or emails
- Website usage data – including cookies, IP address, and browsing behaviour
4. How We Use Your Information
We use your information to:
- Process and manage bookings
- Respond to enquiries and provide customer support
- Deliver our services, including accommodation, wellness, and dining
- Improve our website and guest experience
- Send important booking or service-related communications
Where you have given consent, we may also send occasional updates or offers. You can opt out at any time.
5. Lawful Basis for Processing
We process your data in accordance with UK data protection laws, based on:
- Contractual necessity – to fulfil your booking
- Legitimate interests – to improve our services and communicate with guests
- Consent – for marketing communications where applicable
- Legal obligations – where required for compliance
6. Sharing Your Information
We do not sell or rent your personal data. We may share your information with trusted third parties where necessary, including:
- Payment processors
- Booking systems and IT service providers
- Professional advisors or legal authorities where required
All third parties are required to handle your data securely and in accordance with applicable laws.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Object to or restrict certain processing
- Withdraw consent at any time
To exercise your rights, please contact us at info@gower-retreats.com
9. Cookies
Our website uses cookies to enhance your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
11. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: 17/03/2026